At Assignar, we have names for different elements of your operations. However, what we call them, might be different to what you call them, and you can customise your terminology to suit your business.
How to customise your Terminology
- Under Settings, go to the Terminology module
- You'll then see a page with a lot of fields that you can customise.
- Once you've entered your terminology
- Save
- To see your terminology changes, you'll need to log out and back in again.
Why Terminology Matters When Contacting Support
When you contact Assignar Support, our team relies on standard system terminology to quickly understand your request and identify the correct area of the platform.
If customised terminology is used in support requests:
It may take additional time to map your wording back to the underlying Assignar feature
Clarification may be required before troubleshooting can begin
This can result in delays while we confirm what you are referring to
Best practice:
When contacting Support, reference the standard Assignar terminology where possible, or clarify both terms if you are using customised language.
Example:
“We are having an issue with Orders (called Jobs in our system).”
Or if you can provide a screenshot of your full screen this also helps with pinpointing what you are referencing.
This helps streamline triage and ensures faster, more accurate assistance.