SMS: Best Practices

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Best Practices

Split and label longer messages

For messages longer than 160 characters, we recommend splitting the message into different parts and labeling each one. For example, if your message is split into two messages, you could label them as Part 1 and Part 2 at the beginning of each message.


Avoid using non-standard characters

Tabs, emojis, and international characters will not be recognized and will be replaced with "?"


Create SMS templates for frequently sent messages

If you frequently send the same messages, creating an SMS template can help save you time and effort from creating them from scratch every time. You can find instructions on how to set up SMS templates in this article.


Frequently Asked Questions

What is the character limit for SMS messages?

A single SMS message technically supports up to 160 characters. Messages longer than that will automatically split into multiple messages. If you need to send multiple messages, we recommend no more than 320 characters to ensure the best deliverability and user experience.


Can the default allocation SMS be changed?

No, the default allocation SMS cannot be changed. However, you can create and use a customized SMS template. Instructions can be found in this article.

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