SMS: Best Practices

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Best Practices

Split and label longer messages

For longer messages, we recommend splitting the message into different parts and labeling each one. For example, if your message is split into 3 messages, label each one with Part A, Part B, Part C (or Part 1, Part 2, Part 3) at the top of each message.

Avoid using non-standard characters

Tabs, emojis, and international characters will not be recognized and will be replaced with "?"


Create SMS templates for frequently sent messages

If you frequently send the same messages, creating an SMS template can help save you time and effort from creating them from scratch every time. You can find instructions on how to set up SMS templates in this article.


Frequently Asked Questions

What is the character limit for SMS messages?

The maximum number of characters allowed per SMS message is 320 characters. This limit helps ensure that users don't go over the monthly allowance for outgoing/incoming messages.


Can the default allocation SMS be changed?

No, the default allocation SMS cannot be changed. However, you can create and use a customized SMS template. Instructions can be found in this article.

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