Best Practices
Split and label longer messages
For messages longer than 160 characters, we recommend splitting the message into different parts and labelling each one. For example, if your message is split into two messages, you could label them as Part 1 and Part 2 at the beginning of each message.
Avoid using non-standard characters
Tabs, emojis, and international characters will not be recognised and will be replaced with "?"
Create SMS templates for frequently sent messages
If you frequently send the same messages, creating an SMS template can help save you time and effort from creating them from scratch every time. You can find instructions on how to set up SMS templates in this article.
Reusing mobile numbers
We recommend against reusing mobile numbers between workers. When a user is archived in Assignar, their mobile number is intentionally retained against their profile. This is by design, as messages are linked to the number itself rather than the worker profile it belongs to.
If you do need to reuse a mobile number for a new worker, the number must be removed from the existing user's profile before or at the time of archiving. Once cleared from the archived profile, the number is free to be assigned to a new user.
Frequently Asked Questions
What is the character limit for SMS messages?
A single SMS message technically supports up to 160 characters. Messages longer than that will automatically split into multiple messages. If you need to send multiple messages, we recommend no more than 305 characters to ensure the best deliverability and user experience.
Can the default allocation SMS be changed?
No, the default allocation SMS cannot be changed. However, you can create and use a customised SMS template. Instructions can be found in this article.
Can I block or filter incoming SMS messages?
Unfortunately, there is currently no way to filter incoming SMS messages in Assignar.
If you're receiving unwanted messages, the only available option is to be assigned a new mobile number. Please note that this would mean losing your historical SMS data, and you would need to inform your workers that messages will come from a different number going forward.